Return Policy

Returns and exchanges

Returns and exchanges
Not satisfied with your order or ordered the wrong size? No problem! You can return or exchange your order within 30 days. In that case, please contact our customer service by sending an email to info@shonenclo.com

Liquids cannot be opened or used like some beauty products!

Easy returns in 4 simple steps

Step 1: Send an email to info@shonenclo.com and our staff will send you a return form. Please read the conditions on the return form carefully before returning the product.

Step 2: Fill out the return form completely.

Step 3: Send your order to the address on the return form. Send the goods together with the completed return form to the address on the return form. Make sure the package is labeled with a tracking code and send it to us. As the sender, you are responsible for the shipping and handling charges.

Step 4: Once we receive the package in perfect condition, we will make sure that the purchase amount will be refunded to your bank account within 7 business days.

Easy exchange in 4 simple steps

Step 1: Send an e-mail to info@shonenclo.com stating your order number and the desired product in the correct size. You will then receive a return form with which you can return the wrong product.

Step 2: Fill out the return form completely.

Step 3: Send your order to the address on the return form. Send the goods together with the completed return form to the address on the return form. Make sure the package is labeled with a tracking code and send it to us. As the sender, you are responsible for the shipping and delivery charges.

Step 4: Once you have sent the package to the address on the return form, we will send you the correct size for free.

Please contact info@shonenclo.com if you have any other questions regarding your order. We do our utmost to respond within 24 hours.